Frequently Asked Questions

If you have not received a payout for your event or did not connect your stripe account before you started selling tickets.

Please click here to fill out and submit a payout request.

Important Note: If you have an event that is already live and published, please navigate to the event settings for that event and temporarily change the publish settings to Save as Draft so you can connect your stripe account. Once completed you can republish your event so it is live again.

Once you have a Stripe Account, you can connect your Stripe Account by logging in to Eventnoire platform and going to:

• Organizations
• Manage Organization
• Clicking Your Organization Name
• Scroll down to “Organization Payout Settings” – Click “Connect Your Stripe Account”.

VIDEO: Click here to watch a tutorial on how to connect a stripe account

Before publishing your event, please sign up for a Stripe account. If you did not connect your Stripe prior to selling tickets for your event please contact support@eventnoire.com

Visit Stripe.com/register and create an account today in order to sell paid tickets for your events.

Navigate to Event Settings > Publish & Privacy Settings

You can still edit your event after publishing by going into your event settings using the same route you took when creating your event.

To create a custom URL, navigate to Edit Event > General Details. You will see “Event URL Tag” next to “Event Name”

Please ensure you have ticket types added for your event, and that they are active for your event. If it is a free event, you still must add a ticket type for registration. If you’ve added tickets under ticket types and still don’t see a call to action button for your event, please email info@eventnoire.com

Create a discount/promo code under Marketing & Promotion > Promo & Discount Codes

Create a questionnaire for your attendees under Edit Event > Questionnaires

• When creating a questionnaire for a specific ticket type, turn on the toggle button labeled “Limit to Specific Ticket Types” then choose the ticket you’d like

See your attendees under Manage Attendees

Download an attendee list under Dashboard & Reports > Downloadable Reports

Link your social media under Edit Event > Social Links

Please ensure your event has a date under Edit Event > General Details > Date/Time. The discovery page populates events for an entire month. If your event is more than two months out, it will not yet populate on the discovery page.

If you have an event that is occurring on different days/times, adding each day/time as different ticket types would be the easiest route. If you would like to create a separate event page for each date, you can simply duplicate the event under Event Settings then edit the date and time of each event.

Ticket access codes are for ticket types that you only want to make available for a selection of attendees. When a ticket has an access code, only those with the code can access it. It will not show to the general public.

Enable your waitlist under Edit Tickets & Merch > Ticket Settings. Manage your waitlist under Manage Attendees > Manage Waitlist

Enable notifications under Event Settings > Analytics & Tracking

Send complimentary tickets under Marketing & Promotion > Send Complimentary Tickets

Navigate to Manage Attendees > Orders/Tickets. Search and click on the attendees name you’d like to refund. You’ll see the option to refund the order at the bottom of the screen

Yes, please email info@eventnoire.com

To handle web integration navigate to Marketing & Promotion > Web Integration

A: To handle web integration navigate to Marketing & Promotion > Web Integration

To add a waiver navigate to Edit Event > Questionnaires choose waiver in the dropdown menu, then copy and paste the terms of the waiver you would like to add

Assign event permissions under User Access

Navigate to Edit Tickets & Merch > Ticket Types, choose the ticket you would like to add the graphic, scroll to the bottom of the page and click “Show Advanced Settings”, upload graphic under Ticket Graphic

Navigate to Edit Tickets & Merch > Ticket Types, choose the ticket for which you would like to edit the confirmation, scroll to the bottom of the page, edit confirmation under Ticket Type Order Confirmation Email Text

A: Enable donations under Edit Tickets & Merch > Donations. “Create a Charity” is so attendees know what they are donating to. This can be an organization name, general cause, etc.

Yes, anyone given check in permissions under User Access can log into the app to complete check in

No, users with check in permissions cannot see your event revenue

Yes, navigate to Manage Attendees > Orders. Search the order by name or email, then click on the order and edit the information.

Attendees have to Opt-in to receive text message notifications

Attendees have to Opt-in to receive text message notifications

At this time, you cannot upload your email list. However, you can download any collected emails from your events at any time

You can manually enter in-person sales under Box Office & Check In > Create an Order. You can also complete sales through the Eventnoire Organizer app

Navigate to Event Settings > Order Form Fields to choose what information you would like to collect from attendees

Your event was likely saved as a draft because you did not have a Stripe account connected. Please check your email for information regarding this.

To create custom display settings navigate to Event Settings > More > Custom Display Settings

Each ticket attendees receive come with a QR codes. QR codes can be scanned for check in using the Eventnoire Organizer app. Check-in can also be completed through mobile browsers. Navigate to Box Office & Check In > Check In Attendees. Search and click on the attendees name, click to break the green ticket. Check In is completed

Each ticket attendees receive come with a QR codes. QR codes can be scanned for check in using the Eventnoire Organizer app. Check-in can also be completed through mobile browsers. Navigate to Box Office & Check In > Check In Attendees. Search and click on the attendees name, click to break the green ticket. Check In is completed

3rd party card reading devices are not compatible with the app, but you can use the app to scan cards directly.

If there is no wifi connection, your mobile network will suffice just like using any other application on your phone without wifi.

Offline mode on the app caches any scans so they’ll be in the queue until you go back online.